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Presentation outline: Professional services procurement - defensible outputs or optimal outcomes?
Chartered Institute of Purchasing & Supply (CIPS Australasia), Wellington, 3 June 2010
Within the context of major public sector contracts and significant change in the government sector procurement space, Ron delivered a provocative presentation designed to test assumptions and generate debate.
- The next presentation in the series is by international procurement expert and author Dr Dick Russill, Managing Procurement through Stormy Waters (managing a large part of your business that you do not own, cannot see, and which is staffed by people you don't employ), Auckland 13 July, Wellington 22 July 2010.
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The Future of Law
Corporate Lawyers Association conference, 14 May 2010, Rotorua
Are you too busy operating in the now to think about different ways of doing things in the future? The future is already here, yet unevenly distributed, so you may have missed what others around the world have already started doing. Panellists share a concise and sometimes provocative package of future strategies. What's happening in New Zealand, Australia, Asia-Pacific and internationally? What works? What doesn't work? What can work better? And what else is coming down the track?
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Straight talkin', Australasian Legal Business
What's in a brand? ALB editorial about the perceived uniqueness of law firm branding, from the reporting of "an illuminating exercise by professional services consultant Ron Pol on how clients, and indeed firms themselves, perceive law firm branding."
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Law firm websites; a marketing cliche? by Renu Prasad, Australasian Legal Business
Traditional assumptions about how clients use websites need to be viewed with some scepticism.
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New Zealand Law Awards
Team Factors helped develop the methodology for and independently identified winners of the New Zealand Law Awards 2006, 2007, 2008 and 2009 for the organisers, NZ Lawyer magazine (LexisNexis New Zealand)
For more information, contact us in confidence
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Lawyer use report wins major award
The ACLA/CLANZ Legal Department Benchmarking Report, which ACLA CEO Peter Turner says is "already being put to great use by companies and government agencies keen to ensure they get the best value from lawyers" wins APEX 2009 Award (US) and Pride in Print Awards (NZ).
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Being an Organization Lawyer, Vermont Law Review, vol 33:729 (2009), by William B Lytton, former Tyco General Counsel, International Paper General Counsel, Chair of the Association of Corporate Counsel, and counsel to Presidents Reagan & Bush Sr.
Text of speech to law school community on a different perspective to that typically presented at law schools, many of whose graduates will work for organizations at some point in their careers. Experience and insights from one of the world's foremost in-house counsel, including on leadership, followership, service, inspiration, vision, honesty, integrity and encouraging personal growth. Vermont Law Review, vol 33:729 (2009)
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In-house needs reality check on value, New Lawyer, Richard Stock & Ted Dwyer
Many general counsel don't realise how legal spend can be quickly reduced with the right combination of measures, but law firms may not initiate the discussion. There's no use complaining and then doing nothing; GCs need to take the lead on reducing costs. As the leading resource tool of its kind in Australia and New Zealand, the ACLA/CLANZ Legal Department Benchmarking Report mentioned in this article provides a wealth of information on which to base effective strategies.
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Women and Other Levers of Economic Progress in the Legal Profession
My unborn grand-daughter might be the first woman to enter a profession in which the levers of power are shared equally between men and women. Paper prepared for the launch by Prime Minister the Hon John Key of NZ Global Women.
Also see:
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The Business of Law 2009
The 2nd edition of this book is described by publisher Thomson Reuters as the latest,
most comprehensive report
on the state of the business
of law in New Zealand; with an in-depth analysis
of the trends affecting the
legal profession supported
by relevant demographic,
statistical and financial data.
Authors: Ron Pol, Ashley Balls, David Maister, Stephen Mayson, Rebekah Palmer, Miriam Bell
The Business of Law, as featured on Prime TV, TV One, National Business Review, The Dominion Post, The Press, The Waikato Times, NZ Lawyer, Law Fuel and Scoop, including:
- Recession gets worse; even lawyers affected, Prime TV News
- Profession vulnerable new book says, LawTalk
- Even lawyers face recession, The Press
- Analyse this + practice changes, NBR (Briefcase)
- Kiwi lawyers face major challenges in years ahead, LawFuel
- The Business of Law confronts law firm vulnerability, NZ Lawyer
- Minnows and medium sized legal fish picked to attack sharks, NBR
- No fee rises but clients want more information, NBR
- No clear trend developing on inhouse counsel, NBR
- Firms reflect business community, NBR
- Top provincial firms compete with city giants, NBR
- Chapman Tripp at No 1, Dominion Post
- Duncan Cotterill top fee earner, The Press
- Is your lawyer on $400,000?, Waikato Times
- Improving legal sector performance, TV One Business News
- New Zealand's biggest law firms, NBR
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The Opportunity Maker, by Ari Kaplan (Book Review), Thomson West
The Opportunity Maker: Strategies for inspiring your legal career through creative networking and business development
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Local Authority legal teams - lean, starved or captive?
Legal work heavily outsourced; implications for in-house lawyers.
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It's official - lawyers care, NZ Lawyer
Third client care article. Reviews new ADLS 'client care' form, and asks what the profession can do now.
(This commentary is updated from time to time, with version date shown under document heading)
[Not recommended]
[Not recommended]
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Client care Q&A, NZ Lawyer
Second client care article. Client care Q&A's after first article ("Client Care - Yeah Right?"), plus free client care template letter.
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Client care? Yeah, right, NZ Lawyer
First client care article, in response to lawyers' concerns expressed after NZLS 'client care' seminars.
The best lawyers, already delivering exceptional client service, may find client relationships strained, not strengthened, by the so-called 'client care' letters suggested by some templates.
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Costs' system also bad for clients, Law News (includes Long Term Reviser Withdraws, by Brian Keene QC)
Linking fee complaints and discipline is bad for clients and lawyers.
The article and letter mentioned in Costs' system also bad for clients are also available:
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Procurement guidance for local authorities, NZ Local Government magazine
The Auditor General's new procurement guidelines for public entities now extend to local authorities. This article outlines 20 practical tips for local authorities, followed by a law firm's experiences of local government procurement of legal services.
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Large vs specialist: what's best for clients? NBR Guide to Business Law
Large firms or boutiques? Are niche firms the way of the future or a passing fad?
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The Pecking Order, NBR Guide to Business Law
Price-performance comparison of the big law firms by in-house counsel. (For the rankings and the full price-performance matrix, see article below "Clients rank top firms on price and performance")
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Clients rank top firms on price and performance, eCLANZ
Price-performance rankings of New Zealand's largest law firms, based on a survey conducted by Team Factors with CLANZ and Thomson Reuters involving nearly 30% of New Zealand's in-house counsel as key client representatives.
"The quality of Ron's practices and techniques makes this the leading benchmark survey. This particular matrix is one recognized internationally as the key performance indicator." Chief Executive, Large law firm.
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Inhouse legal report, National Business Review
Huge collection of metrics hitting just about every performance point a legal department needs to make.
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Yes, there is a lawyer in the house & How we compare, Business Herald (Eloise Gibson)
Pressure to limit costs means many organisations are relying more on in-house teams; and how many lawyers does a company need to make $1 billion?
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Benchmarking data for Australasian law departments, The Engine Room
Law dept benchmarking has long been available in the US. Similar data is far less common elsewhere. So, this Report is big news. Workload is such a big problem, because few legal departments actively try to improve productivity and deliver meaningful workload reductions. Why?
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Why law departments struggle to improve productivity, The Engine Room
Some law depts are unable to unlock potentially millions of dollars in savings, because of general counsel background and attitudes, organisational culture, resources and in the case of Australian and New Zealand law departments the dearth of industry data has meant a lack of awareness of what's actually possible.
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New report helps reduce legal costs, Boardroom (Institute of Directors)
Does your company spend too much on lawyers? "It works, but can it work better?" is the mark of a new breed of legal managers who seek opportunities to improve productivity on legal costs.
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Good counsel tops $50m for local councils, Sunday-Star Times (Garry Sheeran)
Councils use of in-house counsel less than central government
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The Great Legal Takeover, NZ Management (Eugene Bingham)
The growth of New Zealand's in-house counsel profession
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Managing your matters, NZ Lawyer
Matter management systems available to in-house counsel
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True leadership, NZ Herald (letters)
When managers apply legalistic arguments defensively, a lawyer demonstrates leadership, compassion and common sense.
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Who opens the $200M public purse?, NZ Lawyer
Government legal spend; the top 30 law firms; and commentary on procurement and tender practices.
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Through your clients' eyes, NZ Lawyer
Selected brand attributes associated with some of New Zealand's leading firms
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Cost of leaky regulators gets worse, National Business Review
Impact of regulation worsens, CLANZ survey shows, Law Talk
Survey of regulator conduct and attitudes, and strategies for dealing with regulators, by some of NZ's largest companies
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Lend Them Your Ears , and Listen, to Influence, LawTalk
Helping bridge the perception divide between lawyers and clients
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Salaries & Benchmarking for NZ conditions, Corporate Lawyer
Independent and extensive salary information for corporate and government lawyers.
For publicly available research reports, click here. For more information, contact us
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Strategic Law Firm Management: Clients are Key, InBrief
Organisational clients ask firms to engage with them from more of a 'client' perspective
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Sex and the law - how women make us all richer, NZ Lawyer
Survey shows striking differences; Gender diversity in top management is simply good business
Two weeks after this article was published, the ECONOMIST published articles with similar findings: The Conundrum of the Glass Ceiling and Helping Women Get to the Top (contact us for more information)
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How client-focused are you really? RainToday (with Patrick J McKenna, Edge International)
It's up to law firms to take action in setting how their clients measure the value they provide
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Court strips General Counsel's privilege, Corporate Lawyer
Managing risks of the modern corporate counsel with mixed legal and commercial roles
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The Quest for Seamless Service: Ensuring Consistency with Multioffice Law Firms, ACC Docket
Ronald F Pol and Patrick J McKenna - To secure more benefits from convergence, what can organisations do when their preferred law firms' other offices fail to measure up to the high standards of the main office?
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Marketing value, LawTalk
What it means for lawyers to market the value of legal services (second article of two)
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Clients
seek value, LawTalk
International report shows corporate clients need more
than just great service. (first article of two) |
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House
message: Media management for in-house counsel,
Lawyers Weekly
How in-house counsel
help maintain their employer’s reputation,
by Richard Levick
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Increase
legal department value: Establish a goal focus,
ACC Docket (with J & R Hansen)
Communicate
with management in goal-focused terms that demonstrate
value
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Corporate
Culture: The mortar that binds best governance, Boardroom (NZ Institute of Directors)
Critical importance
of organisational culture in effective compliance programs
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Corporate
lawyers walk over hot coals, Law Talk
Corporate ‘retreat’ designed specifically
for teamwork, fun, and lasting benefit |
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Can’t
get no satisfaction: the law and its customers,
LawTalk
What’s right and what’s wrong with the
delivery of legal services? |
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Get
More Value from Outside Counsel: Show them the
Flipside, ACCA Docket (now ACC Docket)
IIn-house counsel
deliver more value by helping outside counsel
become more client-focused.
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‘Noisy
silent withdrawal’ & ‘up the ladder’
exemption, Lawyers Weekly
US
corporate governance and conduct rules sought
to extend to non-US lawyers.
(An earlier related article on this topic is Of snakes, ladders, academics and long-arm jurisdiction, Lawyers Weekly)
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Privilege,
in-house counsel and lawyers as team players,
Lawyers Weekly
Teamwork between in-house
and outside counsel encourages open debate and
value delivery
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Crisis
at the Top – is time running out for boards
and directors, NZ Management
The
state of corporate governance in New Zealand after
international collapses
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Stop
Rain Dancing! – 5 management habits for
in-house lawyers, J&R Hansen, ACCA Docket (now ACC Docket) Summary of management habits for not
getting bogged down with ‘stuff’
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Removing
hidden legal costs, NZ Business
Hidden costs from inefficiencies in the legal
process itself
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The efficient resolution of commercial disputes, Law Talk
Outlines some key issues with and possible improvements to the discovery process
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Seven
steps to value-added legal services, NZ Business
A method for encouraging lawyers to deliver a
more effective, and valuable, service
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Capabilities
of effective in-house counsel, Law Talk
Attributes and capabilities for corporate counsel
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The
ideal external lawyer, Law Talk
Key characteristics sought by corporate clients
in selecting external counsel
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Justice Brad Giles, Law Talk 1999
Access to justice is served by judges empowered to progress cases effectively and efficiently. Justice Giles' death was premature, for what he might have achieved by an incisively analytical yet decisive style.
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